Terms of service
Updated October 17, 2026Maple is an independent organization and information tool. It is not affiliated with IRCC or the Government of Canada.
About these terms
These service terms describe Maple, operated by Santiago Arriaga Armendariz. Questions or complaints: thisisarriaga@gmail.com. The App Store version is also subject to Apple’s Standard End User License Agreement.
Information and organization
Maple helps organize personal records, track travel and application milestones, and find general information. It is independent of IRCC and the Government of Canada. Maple does not submit applications, access your IRCC file, represent you or guarantee a visa, permanent residence, citizenship or a processing date. It does not replace a lawyer or an authorized immigration consultant.
Estimates and official requirements
Calculations depend on your dates, status periods, displayed assumptions and the rules supported by the app. Citizenship presence and PR residency obligations are different calculations. Exceptional or uncertain histories may show journal totals only and disable projections. Verify requirements, deadlines and results with the relevant government authority before acting.
AI information
Ask Maple uses a limited curated pack of official sources, not live web research. AI can make mistakes or omit relevant facts even with valid citations. Do not rely on it for individual legal strategy, eligibility determinations or application decisions. Do not submit sensitive identifiers, other people’s private information without permission, or content intended to bypass safeguards. Ask Maple is powered by OpenAI. Answers are generated by AI, not reviewed individually by a professional, and may be inaccurate, incomplete or out of date. Up to 30 questions per calendar month (UTC) are included with active access; unused questions do not roll over. Service-wide capacity and security limits may temporarily prevent requests. Unlimited AI is not offered.
Subscriptions
The purchase screen shows the plan, billing period, localized price and trial eligibility before confirmation. Eligible customers may receive a seven-day trial confirmed by Apple. Subscriptions renew at the displayed price unless cancelled at least 24 hours before renewal. Manage or cancel through your Apple account. Paid access ordinarily continues until the expiry date confirmed by Apple. Trial cancellation, refunds or revocations may end access earlier; check the date Apple displays. Annual plans are charged in full, not in monthly installments. Any annual savings compare the annual price with twelve monthly payments in the same currency.
How to cancel and request a refund
On iPhone: Settings → your name → Subscriptions → Maple → Cancel Subscription (or Cancel Free Trial). Use the Apple Account that made the purchase. If Apple shows an expiry date and no Cancel button, renewal is already cancelled. Cancel at least 24 hours before the trial ends if you do not want to be charged. You do not need to contact Maple, give a reason or delete your account to cancel. Uninstalling Maple or deleting data does not cancel billing. Request an Apple-billed refund at reportaproblem.apple.com; Apple assesses requests, subject to applicable consumer rights. Cancellation does not itself request a refund.
Guide, budgets and third-party services
City costs, rents, home values, wages, taxes, benefits and weather are general reference information or estimates, not personal financial, tax, medical or legal advice. Figures vary by date, location, household and eligibility. Verify current prices and conditions before signing a lease, applying for credit or buying a service. Listing a bank, app or service is not a guarantee of acceptance, savings or quality. Any paid placement or affiliate relationship must be identified alongside the recommendation. Maple cannot make emergency or healthcare decisions for you.
Disputes and voluntary arbitration
You may contact thisisarriaga@gmail.com to try to resolve a complaint informally. This is optional and does not delay legal deadlines or prevent you from contacting a regulator, Apple, a court or small-claims court. After a dispute arises, both parties may voluntarily agree in a separate written agreement to mediation or arbitration where lawful. These terms do not impose mandatory arbitration, a class-action waiver or a waiver of non-waivable consumer rights.
Responsibility and mandatory protections
Maple does not promise error-free information, uninterrupted service or a particular immigration or financial outcome. You should verify important decisions and keep backups. These limitations do not exclude liability or remedies that applicable law does not allow us to exclude, including mandatory consumer guarantees. Nothing in these terms overrides applicable privacy rights or requires you to bring a claim in a foreign jurisdiction.
One-time purchases
If Maple offers a lifetime plan, it is a non-consumable purchase with no recurring subscription charge. The purchase screen will identify its included tracking features and monthly AI allowance. Lifetime does not mean unlimited AI or guarantee that third-party network services will remain unchanged forever. Store verification and restoration apply. These terms do not remove statutory rights.
Your records and access
You are responsible for accurate entries and keeping copies of important records. Subscription expiry must not block privacy, terms, support, restoration, export or deletion controls. Local data deletion and online account deletion are separate; neither cancels a store subscription. Store refund processes and your legal rights apply.
Acceptable use and availability
Use Maple lawfully. Do not attack the service, circumvent usage limits, misuse others’ information or interfere with security. Network features depend on third-party availability. We may restrict abusive use while preserving applicable consumer and data rights. Government information and product features can change.
Consumer rights and contact
Nothing here excludes rights or remedies that cannot lawfully be excluded. The store licence and mandatory consumer law continue to apply. Contact thisisarriaga@gmail.com for support, billing questions, corrections, privacy requests or complaints. Material changes will be communicated before they affect a paid offer.